1. Who we are
Brandportal is operated by Hanindo Communication, the business name used by PT HANINDO MITRA LESTARI. This policy applies to the Brandportal website at brand.hanindo.co.id, its authenticated workspace, and related integrations that link to this policy.
2. Information we handle
- Account and profile information, such as your name, email address, role, and authentication records.
- Business information that you or your organization choose to store, including clients, brands, projects, campaign data, and operational records.
- Information received from connected services when an authorized user enables an integration, such as identifiers, messages, media, delivery events, or reporting data.
- Technical information needed to secure and operate the service, such as browser details, approximate request metadata, audit events, and error logs.
3. How we use information
- To provide, maintain, secure, and improve Brandportal and its enabled integrations.
- To authenticate users, manage permissions, prevent misuse, and keep an audit trail for business operations.
- To deliver requested reports, communications, notifications, and support.
- To comply with legal obligations and respond to valid requests from users, customers, or authorities.
4. Integrations and sharing
We may process information through infrastructure and service providers that help us host, secure, analyze, or deliver the service. When you connect a third-party platform, information is exchanged according to the permissions you authorize and that platform's terms and privacy policy. For WhatsApp or Meta integrations, this can include business account identifiers, phone numbers, message content, templates, and webhook events needed to provide the requested functionality.
We do not sell personal information. We disclose information only as needed to provide the service, protect users and the service, comply with law, or complete a business transfer such as a merger or reorganization.
5. Retention and security
We retain information for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes, maintain security records, and enforce agreements. We use access controls and reasonable technical and organizational safeguards, but no online service can guarantee absolute security.
6. Your choices and requests
Depending on your location and relationship with us, you may request access, correction, export, restriction, or deletion of personal information. We may need to verify your identity and may retain limited information where required by law or necessary for security and accounting. See our data deletion instructions for the fastest route.
7. Contact
Privacy questions and requests can be sent to admin@hsmarketing.id. Please include enough information for us to identify the relevant account or business, without sending passwords or access tokens.